Updated: Jan 21, 2022
As far back as 1992, the National Fire Protection Association's (NFPA) seminal text on fire safety, The Fire Protection Handbook, described warehouse fires as a unique challenge.
According to the handbook of this international non-profit organisation, the complex configuration of modern warehouses encourages fire to spread rapidly whilst simultaneously making manual fire-fighting efforts particularly arduous. The guide cited a properly designed and maintained automatic sprinkler system as the only tried and tested control method for such fires.
While storage facilities have evolved over the past decades, adopting many new technologies, little to nothing has changed from a fire safety perspective since the handbook's publication. As a result, warehouse fires remain a global problem, with incidents reported in the media almost daily.
These fires often result in significant losses, both for the businesses affected and the insurance sector.
This article uses information from past events to provide an overview of fire control measures for storage facilities, alongside recommendations for underwriters tasked with assessing the risks.
Types of warehouses
Warehouses are used to store raw materials, semi-finished goods, flammable materials, and auxiliary and finished products before being transferred to manufacturers, distributors and consumers.
Storage areas can be vast, covering more than 100,000 m² and scaling heights of over 60 metres. They can be indoor or outdoor, with the goods themselves dictating the type of storage required (e.g., high-bay racking, block storage, bulk goods storage, liquid storage) or any specially controlled conditions like refrigeration.
Operators can store goods manually (e.g., using forklift trucks, conveyor belts, etc.) or computer-controlled, automatic storage and retrieval machines. As a result, some facilities have a very low stock turnover over a year, while others are more rapid. Also, storage facilities are not always owned and managed by the manufacturers/retailers they serve but run by a third party who store and manage goods for a fee.
Warehouse fires around the world
In the US, the NFPA registered approximately 1,240 warehouse fires per year between 2009 and 2013, with annual property damages of around USD 155 million. In Germany, analysis of available statistics from the German Insurers' Association (GDV) from 2001 to 2016 shows a total of over 76,000 risks and approximately 7,000 claims from warehouses during this period – about 430 claims per year. Of these, 251 claims were for damages of more than EUR 0.5 million.
The potential for extremely high claims is ever-present. For example, in Cologne (Germany) in 1977, a total loss for a car manufacturer resulted in a claim of approximately EUR 150 million. In the US in 1982, a distribution warehouse for a supermarket chain saw a claim of over USD 100 million. While these are stand-out cases, spectacular warehouse fires are certainly not a thing of the past. Indeed, while the overall number of fires is trending downwards, the loss costs are rising significantly.
Analysing claim reports reveals the same findings again and again:
No fire extinguishing system. Or, if a system is installed (e.g., sprinklers), the dimensions, installation, servicing and maintenance were inadequate for the fire load and risk at the site.
Insufficient water supply. The available supply's amount (or pressure) is not enough for systems and fire brigades to successfully fight the fire.
Inadequate fire detection system. Automatic fire alarm systems which directly alert fire services can make a huge difference. Without them, fire crews often arrive after the fire has already spread too far to be contained without extreme difficulty.
Employees failed to control the initial outbreak. Depending on the warehouse type, layout, and size, it may not even be possible for employees to tackle an outbreak (e.g., if a fire started in high-bay racking or block storage areas).
Human error or wilful/grossly negligent conduct. This includes arson, smoking in non-smoking areas, performing hot work, faulty installation of electrical equipment, careless handling of fuel and electrically operated equipment, and even incorrect storage (e.g., chemicals or products that tend to self-ignite, such as grain in bulk storage warehouses).
Further study of the reports shows that warehouses were often not divided into fire zones. In addition, their firewalls had significant shortcomings (e.g., non-fire-resistant/insufficiently protected openings or walls that stop short of the roof), allowing the fire to spread quickly throughout the facility. Another issue is that stored goods need to be eradicated after a loss as they cannot be sold any longer after a fire due to contamination by smoke. This is standard practice in food and pharmaceutical warehouses, where affected goods are no longer permitted to be sold due to high-temperature sensitivity or quality and hygiene requirements.
Conventional fire control measures
Warehouses would be built from scratch in an ideal world, allowing suitable fire control measures to be factored in from the start – from construction materials and layout to provisions for inspections, servicing, and testing.
However, this is a rare luxury, and retrofitting existing warehouses with automatic fire extinguishers and fire alarm systems usually involves significant financial expenditure. The same applies to buildings that add complex partitions to divide the building into fire zones.
Regardless of the facility's age, warehouse owners must carefully assess any change to the structure, the goods being stored, or the type of storage used concerning their impact on fire risk. In addition, existing fire control measures should be tested to ensure they are still effective, and if not, adapted to the new risk situation as a matter of priority.
Notes for Underwriters
Assessing the risks presented by storage facilities can be daunting. The checklist at the end of this article is intended to act as a solid starting point for underwriters faced with this task. Below, we discuss some of the critical considerations in more detail.
Inspection reports are naturally a vital source of information and should ideally never be more than two-to-three years old. Operators must update goods, packaging, and storage equipment changes over time, and warehouse configurations and fire control measures align with the new risk profile. Fire prevention measures that were once adequate but no longer effective can lead to significantly more significant damage.
If customers cannot provide enough information, it is best to be cautious with pricing and capacity considerations. Likewise, maximum damage estimates should be kept on the conservative side if there are no physical or structural complex partitions or insufficient. In case of doubt, the total potential damage should be set at 100%.
At a minimum, inspection reports should contain:
The structure of the warehouse and the construction materials and components used
The goods, packaging materials, and storage equipment used
Type of storage (e.g., bulk, block, high-bay racking)
Storage area layout (size and height)
Machinery used for storage and retrieval (e.g., industrial trucks, forklift trucks) and other technical equipment
Fire control measures such as sprinklers, alarms, fire zone partitions, water supply, and information on organisational safety measures
Statements on the adequacy and reliability of these safety measures including:
Have the systems been installed following local regulations (e.g., Germany: VdS; UK: LPC; US: NFPA, FM; France: Apsad)?
Are they serviced regularly and independently tested?
Is at least one fire zone entirely protected by the fire extinguishing system? (Partially installed systems do not constitute absolute protection)
Are the systems free from obstructions?
The turnover timeframe for the stored goods and the possibility of reordering
Access options for the fire brigade, an estimate of their response time, and information on any access restrictions
Dividing storage facilities into classes based on their risk exposure has proven very effective. For example:
Shallow fire risk (e.g., storage of non-flammable materials, packaging and storage equipment)
Low fire risk (e.g., essentially non-flammable products generally packed in non-flammable materials and storage equipment made of non-flammable materials)
Medium fire risk (e.g., products with a low fire load, not packed or with edge guards only, and using wooden racks or pallets as storage equipment)
High fire risk (e.g., products packed with wood, cardboard, paper, films, non-foam plastics, flame-resistant foam plastics or edge guards made of foam plastics and using wooden racks or pallets as storage equipment)
Very high fire risk (e.g., products with a significant amount of foam plastics as external or internal packaging or use of plastic pallets and boxes as storage equipment)
Chilled and deep-freeze storage
Special storage (e.g., peat, plastic foams, explosives, upholstered furniture, aerosol products)
Unused storage equipment
Unused storage equipment such as pallets can constitute a significant risk due to their considerable fire load. Such equipment is usually grouped in blocks at the outer wall of warehouses (making them an easy target for arsonists) or stored inside the building. The intensity of the fire when pallets burn is so high and the spread so rapid, the fire can quickly defeat that (even adequately installed) fire extinguishing systems. Empty pallets should, therefore, be stored at a safe distance (at least 20 m) from the outer walls of warehouse buildings or in a separate fire zone within the warehouse.
To become more efficient and save costs, warehouses increasingly use automated storage and retrieval systems, such as paternoster lifts, carousel systems, shelving systems/vertical lift storage or fully automatic" auto store" systems. This can have a significant impact on the fire risk assessment due to the following:
Increased value per m² of storage areas
Integration of storage areas directly into production areas without effective fire zoning
The difficulty of installing previously tried-and-tested fire control measures (e.g., due to the high storage density, the installation of a sprinkler system is no longer possible)
Increased difficulty for fire-fighters to identifying the source of a fire and fight it in a targeted way (e.g., when rack systems are surrounded)
Increased specialisation of warehouses, making it hard to source suitable replacement equipment quickly, potentially interrupting operations
In addition to warehouses operated by the insured company itself, warehouses may be served by special logistics contractors and shipping companies, who take care of the storage, warehouse handling and distribution of goods for a fee. In this case, it's essential to clarify how the insurance of the stored goods is governed contractually and whether the goods are insured by the owner of the goods or the warehouse operator.
The goods logistics contractors store frequently change, and they shouldn't assume that fire control measures are adapted each time. It's, therefore, a good idea to agree that they must inform the insurer immediately if the type of goods changes as part of the insurance contract.
Furthermore, it's crucial to determine whether the warehouse owner has warehouse liability insurance which offers insurance cover in the event of wilful or grossly negligent conduct on the warehouse operator. Again, checking the contract between the two companies may clarify these questions.
It's also not uncommon for warehouses to be used by other parties/tenants. Again, depending on their activities, this may indicate a higher fire risk.
Once-upon-a-time business interruption (BI) following the loss of a warehouse was considered negligible because manufacturers could reproduce goods relatively quickly. However, today, globalisation means business interruption is increasingly coming into focus.
Frequently, parts needed for production are no longer manufactured on-site but instead ordered from specialist suppliers and stored in intermediate warehouses. If such a warehouse experiences a fire, it can be challenging to find adequate replacements quickly, bringing production grinding to a halt.
To estimate BI risk successfully, owners should ask the following questions:
What is the calculation basis for the insurance value of the stored goods (e.g., is it the manufacturing cost or the end consumer's sale price (including the gross profit), or something else)?
What liability period is the insurance contract based on? Since the value of stored goods may change over the year (due to depreciation of assets, changes in exchange rates, fluctuations in procurement prices, market availability, and purchasing behaviour), it can be challenging to determine the actual values during the contractual term.
What alternative/replacement options are available to the company to minimise the potential damage of a business interruption after a fire? How realistic is this option (e.g., direct delivery to the customer from the manufacturer, leasing a replacement warehouse, delivery to the customer through other sites)? Can lose goods still be reordered, and if so, within what time frame? And, how much would the failure of one or more seasons affect the company?
What additional costs and provisions/initial risk items are agreed in the insurance contract and may come to bear in the event of a claim?
How much time would be needed to re-establish a destroyed warehouse building and procure replacement systems?
Seasonal goods, such as textiles, are sometimes produced up to a year before being released for sale and stored in distribution warehouses until purchased. As a result, they are particularly vulnerable to business interruption; should the distribution warehouse be the victim of a fire, it's unlikely the lost goods could be replaced in time, meaning the financial losses mark the seller's entire season. Products that only appear at certain times on the global market in the required quantity and quality, such as raw tobacco or coffee, pose a similar risk.
Warehouses that store products under specially controlled conditions constitute unique risks. They require extensive technical systems to maintain the requisite conditions for storage. Owners should discuss whether the spoiling of goods (e.g., due to the failure of refrigeration systems) is to be included in the existing insurance contract.
Usually, the spoiling of goods is covered by separate specialist insurance policies. Still, more frequently, they are being included in additional clauses in conventional fire/all-risk insurance policies, even though they represent a different kind of exposure and are subject to entirely other underwriting considerations.
Important considerations include the sensitivity of the goods to spoiling, the affected technical measures for maintaining storage conditions, alarms alerting to the failure of critical technological systems, the availability of specialist personnel to carry out repairs as soon as possible, and the retention of essential replacement parts for faulty systems.
Beyond fire risks
In addition to fire risks, warehouses may also be exposed to other insured risks that similarly can result in significant damage or total loss. Examples include natural hazards (e.g., flooding, heavy rain, wind, earthquakes) and damage caused by burst water pipes, theft, burglary or even confiscation. Which risks are included in the scope of cover of the insurance policy must be clarified? Depending on what's agreed upon, further questions for the final risk assessment could arise.
Warehouses of all types have the potential to cause significant losses. Critical factors for this are:
High fire load (due to the stored material and the packaging)
Type of storage, storage area size and height, and layout
Lack of complex partitions and fire zones
Lack of fire extinguishing systems
Use of flammable construction materials in the building structure
Significant business interruption risk
Owners can ensure the risks, but careful underwriting is required to ensure the exposure is fully understood and is considered carefully. Of critical importance are:
The contractual terms on which the insurance policy is based, including any additionally agreed special conditions (clauses)
The agreed sum insured corresponds to the actual/practical value of the warehouse, and any additional initial risk items that have been agreed upon are factored into the definition of the maximum potential damage and the insurance premium calculation
Knowledge of preventative fire control measures and their suitability to the risk exposure
Whether any other insurance contracts for the insurance object in question exist (accumulative situation)
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